Customer service less and straight to ombudsman

Absolutely disgusting service from Mr price, make my first online order, their ***** department calls me a consultant Jolene refuses to give me any information as to why she's calling but pushes me for my personal details, when I refuse she gots ****y and clever, a week later om still trying to sort this bull**** out, your own ***** department couldn't even tell the consultant why the **** you idiots at the ***** department were calling requesting my details, now I must send an email and wait longer, ombudsman is going to have a field day with you