**** customer service - **** everything - would not trust buying over their online store

NEVER order from their online store. They take your money and then if there is a problem, YOU have to spend 4 weeks trying to fix their ****** up.

I was promised an email today to confirm my refund (orders 18th Sept) is being processed since they could not be ****d to fix the problem with their system and supply my order - I honestly think that if I have not been chasing for the past few weeks, that they would have taken the money and done nothing.

This is honestly the worst service I have ever received from an e-commerce store. I have not had one email to confirm a single part of this **** show - all of the chasing has been on my side. MRP is clearly not a customer-centric business - I was told on the phone that they "are a very big company" so a refund is guaranteed. This obviously does not mean it will be in a reasonable time frame, but when someone over there feels like using a little bit of initiative and doing their job efficiently.

To date: No confirmation of the order, no confirmation of receipt of payment, no confirmation of the order being processed, no confirmation that the order was canceled mysteriously, no one giving a toss to try and fix the problem and supplying the goods, no confirmation of receipt of banking details, no confirmation of refund being processed. Nothing. Useless.