1 reviews | Active since Jan 2017

31 Jan 2017, 13:33

Customer service call centre USELESS

<p>Last week I placed my first online order, since then I kept getting calls from your head office. When I did call the call centre I was told this was a sales call. I made it clear to them TO STOP CALLING ME as I do not NEED nor WANT any further products. I still get calls after that and this time I answer and the agents just DROP the line (happened a few times) Yesterday I called in and spoke to Talicia who was UNHELPFUL I asked for a manager and after waiting 2 minutes (with no come back while on hold) I get put through someone in the ACCOUNTS DEPARTMENT. I then asked for a manager and Claudel Chetty came to assist. I explained my issues and told the agent I want feedback the yesterday! Guess what? I was only called back today! she was very hostile and I would like all calls to be listened to and for the managers of these ladies to give me feedback. I don't understand as customers we should put up with this horrible service and we should be told not raise our voices so we must complain calmly even though we have done so in the past??????????????????????? all these issues ONLY STARTED BECUASE I PURCHASED ONLINE???????????????????????????????? EXPLAIN THAT???????????</p>

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Replies (3)
Mr Price
Mr Price's reply31 Jan 2017, 16:28
Official

Good day

We sincerely apologise for all the inconvenience you have incurred.

You will be contacted by one of our online team members, who will handle this matter personally with you.

Many Thanks

Mr Price

's update02 Feb 2017, 09:59
Reviewer Update

WHICH YEAR WILL I GET MY FEEDBACK?????????????????YOU REPLY HERE TO ACT AS THOUGH U CARE BUT YOU NOTHING ABOUT THE ISSUE! USELESS COMPANY I WILL COLLECT MY ORDER AND CANCEL ALL DEALINGS WITH YOUR USELESS BRAND!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

's update02 Feb 2017, 09:59
Reviewer Update

I wish there was a 0 rating cos or a negative -100!