Customer service as it should be

Having placed an order on the MRP website, I was initially given the run-around with regards to delivery date, ultimately resulting in the order being cancelled (not by me but by Mr Price themselves). I was informed that the items I had ordered, winter clothes for my daughter which had been in stock when I placed the order, were now out of stock but that I could place another order and would receive a discount. However, there was no suitable replacements on their website. Fortunately, this story has a happy ending thanks to a VERY special person in the form of Roxanne (sorry, no surname) who personally sourced the stock and had it delivered the very next day. Thank you Roxanne for your professionalism and dedication, for going above and beyond, taking the situation in hand and making it right. You're an example to Customer Service industries around the country and world. Thank you again.