Customer Service
<p>I live in the South of JHB, and was out shopping in the West Rand on the 24th of June 2017, at Clearwater mall. I bought clothing from Mr Price, and the cashier did not seem to know how the accounts work as he thought my account was in arrears and had no funds available. He processed my sale twice. I only noticed this once I checked my account the following day. I have been trying to get a credit on my account to no avail......! It seems that I can only go back to the star where the sale has happend? So what Mr Price is actually telling their customers that should they for instance purchase anything on their account, and is wrongly billed, and say this was done in Durban, and they live in JHB, they would have to travel all the back to Durban, in order for them to get a credit on their account! This is insane!!!!!!! Please can I have feedback on this?</p>
Good Day Annalene Nikles
Trust you well
Thank you for taking the time to raise this matter to our attention and we would like to apologise for the inconveniences and frustrations caused.
We find this to be unacceptable and would like to advise you that we will pass your complaint on to our Area Manager, Who will be in contact with you shortly with assistance in resolving this issue.
Kind Regards
Mr Price
Good Day Annalene Nikles
Trust you well
Thank you for taking the time to raise this matter to our attention and we would like to apologise for the inconveniences and frustrations caused.
We find this to be unacceptable and would like to advise you that we will pass your complaint on to our Area Manager, Who will be in contact with you shortly with assistance in resolving this issue.
Kind Regards
Mr Price