IA
Iman A
1 reviews | Active since Jun 2014
27 Aug 2020, 22:05
CUSTOMER PROTECTION PLAN CLAIM BEING IGNORED
I have recently been retrenched and submitted a claim to my customer protection plan. I emailed all the relevant documents to *** on the 12 August. It is now 2 weeks later and I have not received a confirmation or acknowledgement that my documents has been received or any form of correspondence, stating that my claim is being processed. I am appalled by this, as I have been off work since the start of lock down, living only off uif benefits, but never missed one installment. Now when I need assistance from a product I've paid for monthly for years. I am being ignored. I can guarantee that if I miss my payment on the 31st I will get a call. SORRY MRP I WAS RETRENCHED AND DON'T HAVE MONEY TO PAY MY INSTALLMENT.... SO LIKE YOU ARE NOT BOTHERING TO ASSIST WITH MY CLAIM, YOU SHOULDN'T BOTHER TO PHONE ME FOR A MISSED OR LATE PAYMENT... I AM SO UPSET
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Replies (7)0
Replies (7)IA
Iman A's updateReviewer Update
29 Aug 2020, 15:13What exactly do you want me to put in the mail. Or attach
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Iman A's update29 Aug 2020, 15:13
Reviewer Update
What exactly do you want me to put in the mail. Or attach
Mr Price's replyOfficial
02 Sept 2020, 09:05Good Day Veronica,
Please forward us your contact details and account number and we will assist promptly.
Kind Regards,
MRP
Please forward us your contact details and account number and we will assist promptly.
Kind Regards,
MRP
Mr Price's reply02 Sept 2020, 09:05
Official
Good Day Veronica,
Please forward us your contact details and account number and we will assist promptly.
Kind Regards,
MRP
Please forward us your contact details and account number and we will assist promptly.
Kind Regards,
MRP
IA
Iman A's updateReviewer Update
02 Sept 2020, 11:45I mailed all my documents to *** 3 days, as you requested.
My email is : ***
Contact no: ***
My email is : ***
Contact no: ***
IA
Iman A's update02 Sept 2020, 11:45
Reviewer Update
I mailed all my documents to *** 3 days, as you requested.
My email is : ***
Contact no: ***
My email is : ***
Contact no: ***
IA
Iman A's updateReviewer Update
10 Sept 2020, 08:54OK IT HAS NOW BEEN A WEEK SINCE I"VE RESENT MY DOCUMENTS FOR BOTH MY MR PRICE AND SHEET STREET ACCOUNTS< AS YOU REQUESTED... YET NO FEEDBACK!!!! I"M GETTING REALY ****ED OFF NOW!!!! I"VE RECEIVED A TEXT MESSAGE STATING THAT MY ACCOUNT HAS NOW FALLEN INTO ARREARS.. THIS IS MAKING ME FUME, AS I AM GOING TO GET A BAD CREDIT RECORD BECAUSE OF YOUR INCOMPETENCE!!!!
IA
Iman A's update10 Sept 2020, 08:54
Reviewer Update
OK IT HAS NOW BEEN A WEEK SINCE I"VE RESENT MY DOCUMENTS FOR BOTH MY MR PRICE AND SHEET STREET ACCOUNTS< AS YOU REQUESTED... YET NO FEEDBACK!!!! I"M GETTING REALY ****ED OFF NOW!!!! I"VE RECEIVED A TEXT MESSAGE STATING THAT MY ACCOUNT HAS NOW FALLEN INTO ARREARS.. THIS IS MAKING ME FUME, AS I AM GOING TO GET A BAD CREDIT RECORD BECAUSE OF YOUR INCOMPETENCE!!!!
IA
Iman A's updateReviewer Update
10 Sept 2020, 08:58 Mr Price's reply:
29 Aug 2020, 12:03
We sincerely apologise for all the inconvenience you have incurred.
Please pop a mail to *** and we will assist promptly.
THIS STATEMENT IS SO UNTRUE!!!!????♀️????♀️????????
29 Aug 2020, 12:03
We sincerely apologise for all the inconvenience you have incurred.
Please pop a mail to *** and we will assist promptly.
THIS STATEMENT IS SO UNTRUE!!!!????♀️????♀️????????
IA
Iman A's update10 Sept 2020, 08:58
Reviewer Update
Mr Price's reply:
29 Aug 2020, 12:03
We sincerely apologise for all the inconvenience you have incurred.
Please pop a mail to *** and we will assist promptly.
THIS STATEMENT IS SO UNTRUE!!!!????♀️????♀️????????
29 Aug 2020, 12:03
We sincerely apologise for all the inconvenience you have incurred.
Please pop a mail to *** and we will assist promptly.
THIS STATEMENT IS SO UNTRUE!!!!????♀️????♀️????????
IA
Iman A's updateReviewer Update
11 Sept 2020, 22:49Hi I received confirmation that my claim has been approved yesterday . I've tried contacting the insurance department the entire day today on the number provided in the sms ***. Unfortunately this number remains busy, I then left a call back request and sadly still waiting on that call. I need for someone to please explain to me why you call it a customer protection policy, and why the entire account balance was not covered on my claim. I'm cconfused here as I'm still left with a balance on both my Mr price and sheet street account. Also why is my available credit now 000
IA
Iman A's update11 Sept 2020, 22:49
Reviewer Update
Hi I received confirmation that my claim has been approved yesterday . I've tried contacting the insurance department the entire day today on the number provided in the sms ***. Unfortunately this number remains busy, I then left a call back request and sadly still waiting on that call. I need for someone to please explain to me why you call it a customer protection policy, and why the entire account balance was not covered on my claim. I'm cconfused here as I'm still left with a balance on both my Mr price and sheet street account. Also why is my available credit now 000
IA
Iman A's updateReviewer Update
13 Sept 2020, 22:21Mr price group
your customer service is pathetic!!!!
your customer service is pathetic!!!!
IA
Iman A's update13 Sept 2020, 22:21
Reviewer Update
Mr price group
your customer service is pathetic!!!!
your customer service is pathetic!!!!