Customer protection

If this is some kind of ploy to rip clients off with R10 charges after an account is closed then I'm disgusted.<br> I have sent several emails since November enquiring about the R10 that keeps popping up on my closed account statement and the first time, I was told it's the final payment. I paid it and now it's back again and I'm told it's a customer protection fee. Please don't patronice me. I have asked this plan you have on my account to be closed immediately and I expect it. The account is settled spo please cancel it.<br> <br> I'm very disappointed in your store for taking advantage of customers like this and the poor service.