NM
Nastasha M

1 reviews | Active since Jun 2016

06 Jun 2016, 14:43

Customer Care MISSING IN ACTION

<p>I Placed an order on the 23rd May 2016. I requested that the parcel be delivered at my work address, after sending customer care an email requesting why there is such a delay they informed me that the delivery company could not get hold of me (even though I did not receive one call). I supp**** them with more contact numbers and till date I still have not received any calls.</p> <p>My parcel now shows it is delivered but I have received nothing. I've sent numerous emails to customer care and they are just not getting back to me. this is extremely disappointing, I paid for delivery yet I am not getting this service, not to mention my parcel is now delivered somewhere and they cannot tell me?</p> <p> </p> <p>My reference numbers are as follows : 113808 & 688230 for order no. ***.</p>

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Replies (1)
Mr Price
Mr Price's reply07 Jun 2016, 10:01
Official

Hi Natasha

We sincerely apologise for all the inconvenience you have incurred.

You will be contacted by one of our online team members, who will handle this matter personally with you.

Many Thanks

Mr Price