GL
Gift L
1 reviews | Active since Jan 2018
23 Feb 2024, 11:24
Customer care from Mr Price Money
I had a phone from Mr Price Money, regarding my account being in arrears, I tried to accommodate and understand the situation but the lady kept on speaking while I'm speaking, please if you feel like you need to make your customers uncomfortable just because you want your money please tell us, because really your customers care ethics is terrible. Call was made on 23 February 2024, Friday Number: *** Time: 10:55 Duration: 4 minutes and 18 seconds The lady was Indian
Helpful (0)
Replies (3)0
Replies (3)
Mr Price's replyOfficial
26 Feb 2024, 19:21Good Day Gift
I trust you are well,
We sincerely apologize for all the inconvenience you have incurred.
You will be contacted by one of our Customer Care team members, who will handle this matter personally with you.
Many Thanks
Mr Price
Mr Price's reply26 Feb 2024, 19:21
Official
Good Day Gift
I trust you are well,
We sincerely apologize for all the inconvenience you have incurred.
You will be contacted by one of our Customer Care team members, who will handle this matter personally with you.
Many Thanks
Mr Price
GL
Gift L's updateReviewer Update
27 Feb 2024, 10:11Good Day
Thank you for prompt response,
27 February 2024
Time: 09:39
Duration: 8 minutes and 58 seconds
Number: ***
I received a call from Mr Price and the lady kept on my mind at ease and understood my concerns and what transpired, I appreciate the her way on how she accommodate the situation and gave me advice on a payment method so I can close the arrears of my account.
That is how customer service ethics should be and I appreciate her patience
Now I want to congratulate her with a 5 stars.
Thank you for prompt response,
27 February 2024
Time: 09:39
Duration: 8 minutes and 58 seconds
Number: ***
I received a call from Mr Price and the lady kept on my mind at ease and understood my concerns and what transpired, I appreciate the her way on how she accommodate the situation and gave me advice on a payment method so I can close the arrears of my account.
That is how customer service ethics should be and I appreciate her patience
Now I want to congratulate her with a 5 stars.
GL
Gift L's update27 Feb 2024, 10:11
Reviewer Update
Good Day
Thank you for prompt response,
27 February 2024
Time: 09:39
Duration: 8 minutes and 58 seconds
Number: ***
I received a call from Mr Price and the lady kept on my mind at ease and understood my concerns and what transpired, I appreciate the her way on how she accommodate the situation and gave me advice on a payment method so I can close the arrears of my account.
That is how customer service ethics should be and I appreciate her patience
Now I want to congratulate her with a 5 stars.
Thank you for prompt response,
27 February 2024
Time: 09:39
Duration: 8 minutes and 58 seconds
Number: ***
I received a call from Mr Price and the lady kept on my mind at ease and understood my concerns and what transpired, I appreciate the her way on how she accommodate the situation and gave me advice on a payment method so I can close the arrears of my account.
That is how customer service ethics should be and I appreciate her patience
Now I want to congratulate her with a 5 stars.
Mr Price's replyOfficial
27 Feb 2024, 14:09Good Day Gift
I trust you are well,
Many Thanks
Mr Price
Mr Price's reply27 Feb 2024, 14:09
Official
Good Day Gift
I trust you are well,
Many Thanks
Mr Price