CREATING FALSE EXPECTATIONS / OVER PROMISING AND UNDER DELIVERING

On Tuesday morning12 October I placed an online order for a pair of shoes for my son who was visiting. I received an order confirmation shortly after. By 14 October I checked on the status of the order and it still only showed "order received" This was 2 days after placing the order. I logged a query on Mr Price online portal questioning this. NO REPLY. On Thursday 14 October at 16:10 I received an email stating that the goods were picked and ready to go to the courier. This mail contained a link for change of delivery address. ( see attached mail) "...Get excited! We've finished packing your order and are ready to send it out. It won't be long before it makes it's way to Dirk Need to change your address? We understand that sometimes plans change so we'd like to let you know that this is your last chance to change your delivery address. Simply use this link: UPDATE MY ORDER To keep track of your order online. Head to your MY ORDERS page or download the free MRP APP and track it from your phone. Don't forget to use your order number below as reference if you have any queries with regards to your order..." I used the link to change the original delivery address as my son's as he was leaving this morning. Much to my surprise and disgust, I received the following email on Friday 15 October. "...## Please do not write below this line ## Good Day Dirk I trust you are well Thank you for your email. Please be advised that we do not have facility to change anything on the order once its placed, however your details have been escalated through to the warehouse for further assistance. Should you require further assistance you are more than welcome to contact us on ***or *** Regards Palesa MRPG Customer Care... "I rep**** to this with a copy of their mail with the link....TO DATE I HAVE HEARD NOTHING FROM MR PRICE AND THE PARCEL WAS DELIVERED TO MY HOUSE THIS MORNING. Now I have to incur additional cost getting the parcel to my son Could Mr Price please explain why they have the option, VIA A LINK, to change a delivery address if they they know it cant be done.......IT CREATES FALSE EXPECTATIONS FOR US CUSTOMERS. TYPICAL EXAMPLE OF OVER PROMISE AND UNDER DELIVER... I have never had any problems with online purchasing before and the process always went very very quick and smooth. ONLY THE GOOD LORD, AND THE STAFF DEALING WITH MY ORDER KNOWS WHAT WENT WRONG. If this is the way Mr Price intends doing online business, they have lost me as a customer