MS
Megan S

1 reviews | Active since May 2020

06 Sept 2024, 13:58

CPA act was not followed

Horrible Service. I went to Mr Price Town Center in Mitchells plain. I saw this shoes(pumps) with a red sticker and the shoes were marked off for R30. I proceeded to buy two pairs because it was cheap. When i got to the tills the cashier told me that the item was not marked down and was infact R100. I informed the cashier and this is according to the Consumer Protection Act, the price i see is the price i should pay. According to the CPA 68 of 2008 the marketing on the item was misleading, as i customer i am suppose to get the item for free and the other items i should be getting it for the marked off price i saw.

I could see the staff was not clued up on tho legislation, they when back and forth with me. I ended up leaving one pair of shoes because they said it was a pricing mistake

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Replies (1)
Mr Price
Mr Price's reply07 Sept 2024, 11:36
Official
Hi Megan Sampson

Thank you for taking the time to let us know about your experience. We are currently investigating this matter and aim to resolve it as soon as possible. The area manager for Mr Price Mitchells Plain - Promemade Mall  will be in contact with you shortly.  

Kind Regards
Mr Price