Couriers with Mr price unprofessional

Still haven't gotten feedback on when order 1 ********** 7627 will be delivered , you can't tell me that if the order doesn't arrive today you'll will refund the shipping fee , that doesn't make sense , be know that I am taking this further I'm done begging for an order to be delivered everyday Mr price online says that the order will be delivered and still nothing , I am beyond frustrated this will be the last time you'll hear from me I will let the professionals handle this , how can you " Mr Price let the couriers be so unprofessional they are dragging your name in the dirt , that order needs to be delivered