Costomer Complaint

Customer Complaint – Mr Price, Phillipi Mall (Cape Town) Date of incident: 06/12/2025

I am writing to express my dissatisfaction with the service I received at the Mr Price store in Phillipi Mall. I went in to make the final payment on my lay-by, and when it was time for me to collect my items, I was asked to stand aside while staff went to look for my parcel in the storage room.

After that, there was no further communication from the staff. I waited for more than 30 minutes with no update. When I asked what was happening, I was spoken to with attitude, and the cashier and store manager made unpleasant facial expressions towards me. This made me feel disrespected as a customer.

After standing for about 40–50 minutes, they finally asked me to sit down and wait, saying they would call me once they found my parcel. I sat and waited, and my total waiting time reached more than an hour. The whole experience was extremely frustrating and showed a lack of professionalism and customer care.

This was a very bad experience for me. The staff showed no concern for customers and responded with nothing but attitude.