Contractual Misconduct

<p>I recently received a call from Mr price mobile to sell me one of their products. After a long conversation with the sales consultant I decided to purchase a ZTE router of 1 gig for R99 per month. Everything was in order until my 1 st debit order went off with more than what I expected. I tried calling them but couldn't get through to the customer service department. I then went into a branch to call from there. After waiting on line for 45 minutes I finally got through,the consultant explained to me that the account was more,due to the fact that the initial start up fees was added. I recommended that they ask the sales consultants to explain this in the sales pitch because it was news to me. She was very rude and unhelpful to me. Before ending the call I wanted to make sure that my next debit order would be R99. <br /> That's when the shock came,she told me that my account was due R796. I was livid to say the least. I carried on explaining to her that there is no way that I could owe them so much due to the fact that I did not buy such an elaborate product from them. I asked her to listen to the recording of the telephonic agreement that took place between the sales consultant and I. I also asked her to send me a copy of the recording and a copy of the URL so that I could see how this account got to be so much. Neathless to say she did not get back to me. I returned to the branch a few days later to call them again. I then had to speak to another consultant Leeann who then promised again to send me my request she did explain that it would take 5 working days to get the recording and URL to me. After about 10 days she finally called me back. She claimed that the problem was on my side and insisted that I paid the account. I got impatient with her and asked her to get her superior to call me so we could sort out this problem as she had no authority to assist me. I have proof of the recording that took place the day I purchased the product. The sales lady clearly states the ZTE product I purchase for R99 for 1 gig only. The consultant carries on to explain that Mr price mobile allows the contract to go over by R100 only she continues to say that the contract I chose is capped at this amount only and if I would go over than the allowed R100 that the device would be soft locked to help the customer. She also carries on saying that if the customer needed more data that you would need to call in to see if Mr price would grant them such a request. <br /> I am fully aware of the affordable product I purchased. The recording clearly proves it for me. However Mr price somehow for whatever reason loaded me for a different product which I did not agree to. After making a few attempts to get hold of them they have ignored my request to make contact with me. They have debit my account with the R796.20 on the 29 th of June. As to my knowledge I gave permission to have my account debited for R99 on the 1 st of every month.<br /> I find this contractual misconduct in poor taste and wish to make others aware of this. I feel like I'm kept hostage to pay for a contract I did not agree to. Please anyone out there that can assist me in getting closure on this matter I would really appreciate it. Stressed and distraught. <br /> Michelle</p>