NC
Noux C

1 reviews | Active since May 2016

20 May 2016, 10:50

Consistent poor service

<p>Luvo from Mr Price in Kenilworth Centre didn't say a single word, or looked at any of the customers, processed our sales with a "what the hell do you want now?" attitude, tossed the slip in my direction and waited for me to pick it up while I had to reach over the counter on his side to take my purchased clothes. This was the same with a previous purchase I made there, also with Luvo. The staff were shouting at each other "Yay wheres that paper I just printed", ignoring customers waiting in the que. I asked the manager for a price check on an item as there was no tag, i waited for her....then she just went about her own business with what seemed like admin work, I stood there and had to call someone else to assist. Horrible service, Really pathetic.</p>

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Replies (2)
Mr Price
Mr Price's reply20 May 2016, 13:34
Official

Hi Noux

Please may we have your contact number so that the Area Manager May call you.

Best regards,

Mr Price
Mr Price's reply20 May 2016, 13:34
Official

Hi Noux

Thank you for taking the time to raise this matter to our attention and we would like to apologise for the inconveniences and frustrations caused.

We find this to be unacceptable and would like to advise you that we will pass your complaint on to our Area Manager, Who will be in contact with you shortly with assistance in resolving this issue.

Kind Regards

Mr Price

Best regards,