Concerns as a customer

I fail to understand why can’t your shop be ba able to assist a customer with his or her identity card to purchase for heavens sakes I am the main card holder how can I ***** if m the rightful owner I can’t even be assisted in making payment towards that account

Worse part your account m close to closing it off unlike other store shops once it’s paid off the credit no chargers goes in with you guys even when I’m not owing I receive a statement of 17rands dis is really not on and I’d prefer to cancel the card fees protection what what cause for me they r really not necessary I never ever loose cards