1 reviews | Active since Jul 2018
Concerned customer
I just want the world to know how bad the service of Mr price account department is.On the 7th of February 2018 i paid my account in full and the policy cover.The staff at Montana gave me the form to fill so that my account may be closed as well as the policy cover.They faxed the forms from Mr price montana to the account and insurance department to close the account. From that day every month i recieved calls from Mr price telling me i owed the account and they said i was in arears meaning that i was still owing the account even though i closed the account. On the 12th of june 2018 around 12:15 i phoned Mr price and spoke to a Mr/Miss joe or joey to sort out the matter of the account .He/She said that he/she can see that the account was closed on the 7th of February 2018 and he/she will rectify the problem. Even before the lady called Clodene phoned me and i told her the story and she said she can see in the system that the account was closed and promised me that i will never recieve a call from Mr price telling me to pay for an account that no longer exists, she apologised for the inconvinience but the matter is still going on even today. I recieved an sms from Mr price today morning stating that i dont respond thier calls and sms and that my matter has been handed over. Mr price is a ***** and ****y company and i will not recomend it to anyone, i lost R1000 worth of airtime speaking to them and trying to rectify thier mistakes,Mr price doesnt have intergrity for its customers. Mr price made my life a living hell
Good day
Thank you for making contact with us and bringing this to our attention. This response serves as confirmation that your query has been received. Please be assured that we have tasked our customer care team to investigate and provide feedback as soon as possible.
Kind Regards
Mr Price
Best regards,
Good day
Thank you for making contact with us and bringing this to our attention. This response serves as confirmation that your query has been received. Please be assured that we have tasked our customer care team to investigate and provide feedback as soon as possible.
Kind Regards
Mr Price
Best regards,
