Complaint regarding services not rendered

I have been contacted now by the consultant who I spoke to earlier. She was very polite and tried to assist as best she could with the limited resources available to her. However she was unable to get hold of the courier company. My order does not reflect as on route, and I have now been given the only option available, which is to change my delivery address to my work address as they do not deliver over a weekend and I will be back at work. Apologies....two options, to cancel the order completely was the other....but why would i cancel an order for items i really want? I have also been advised that this will now add more days to the time taken to deliver my orders. They have offered to refund part of the delivery fee once I have received my order as it is not within the allotted time....i feel that Mr Price should review certain couriers as this has never happened before. Also, i have no idea how there is no other way...as in escalate the order!!!! Make a plan....i have been a customer for many years. After this experience however....i will not be purchasing online again. I feel that there are no real controls in place and a huge disconnect between Mr Price itself and courier companies. Horrible service

So no "team leader" has as yet contacted me. Surprised....no. Disappointed.....most definitely. Does Mr Price even have a system in place when it comes to social media complaints?