Complaint Regarding Delayed Online Order

Dear Mr Price Online Team, I would like to express my disappointment with the service I have received regarding my online order ***. The order was placed on 1 October 2025, and your website clearly states that Economy Click and Collect orders take 4–6 working days for delivery.

On 7 October, I followed up via your WhatsApp channel and spoke to Yvonne, who assured me that she would follow up with the courier and provide feedback within 48 hours. Unfortunately, I never received any feedback. I contacted your team again today, and Yvonne informed me that my order is now scheduled for delivery on 10 October, which is beyond the delivery timeframe promised.

According to my order details, the latest delivery date was 9 October, which means the order is already delayed. When advised this, Yvonne alluded that i ignore what's written on the website and take her word that delivery is up to 10 working days then ended the chat. I then reached out again and Chloe was even worse, she was very rude to a point that she asked me to get a calendar and count properly the days as my order is not late, even though i mentioned that even on my profile the latest delivery is today and she also went on to end the chat.

This level of service is disappointing, especially as I have had to follow up multiple times without resolution or proactive communication from your side.

I request that this matter be escalated and resolved urgently. Please ensure my order is delivered as soon as possible and provide clarity on why the promised delivery timeframe was not met.