COMPLAINT COMPLAINT COMPLAINT

Highly disgusted!! I visited the canal walk branch on 26dDec, quite stil a busy time but i had to buy a gift. Out of all the stores i chose Mr price to buy!! Wot a disaster. While in the queue i get taken out to pay at this little device on the side. The purchase amount beeps on my phn bt the sales lady advises that no transaction was processed and takes me to one of the tills and im assisted by a lady called Zuleila. She checks and says nothing is reflecting on their side and my money will return to my account. I then logged onto my banking app and viewed my account. Coming from a customer service and banking background this is wot i found at fault. Firstly Zuleila did not greet or make any eye contact with her client... Secondly she did not apologise for the inconvenience caused.. Also i know that these swipe machines are NOW designed to return the transaction immediately.. She told me i cannot leave with my goods i either need to pay for it again or collect it the next day. Now feeling very anxious i was determined to leave with my goods as it was a gift... I asked for the manager.. She called upon Billy... Another idiot which had no customer service etiquette!! He just took my parcel and disappeared after promising me to pay my monies even if its a deposit the next day. Well then i paid again for my goods.. I was also made very clear the Mr P did not have my money!!!

I called the next day after no monies was returned to my account. Billy was off.. How convenient.. No one knew whr my money was.. No one had the courtesy of calling me and telling me this.. They were to send an email to god knows who to find my money.. Again i was told mr price does not have my money.. I have been calling and i have proof of all my calls i have made... Only after 4 days did i get my money back and guess from who?? Mr P... But also because i called in and spoke to a Jamie who claims she was the manager.. Still no apology.. She said she will look to see if the email they had sent had a reply.. I have also since sent my bank statement via email... She said she will check and call me back.. She called and said they had a reply and she will pay my money.. STILL NO APOLOGY for the inconvenience Mr P caused and that i had to follow up on my own query that no one wished to take the initiative for!! All that phone calls made not even a Im sorry or a voucher to ***** an unhappy clients heart.. Utterly disappointed in the way i was treated . After all it WAS my money thay Mr P practically STOLE for 4days!!!! No call from a manager to find out if i even received the money or an apology or if i am NOW satisfied!!! I would love a call back from someone in a more senior position and someone who would actually share some empathy.. Wot bout other clients who do not have the sms facility or do not check their balances when their purchases decline ???