1 reviews | Active since Mar 2012
Complaint Against Mr Price Home – Non-Delivery, Misrepresentation & Refusal to Refund
I placed an order with Mr Price Home at your Ballito Mall store (Order Number: ***). The items I purchased were an occasional chair and a 2-seater couch. Although neither was in stock in the store, I was assured they were available online and the store would order them for me. Four days later, I was contacted and told that the 2-seater couch was not actually available. The occasional chair was promised to arrive within 7 days, but 4 weeks later I still have not received it. When I followed up: I was told I could not get a refund, only a voucher. This is unacceptable, as I paid in full using my debit card, not a voucher. On Saturday midday, I called your helpline. The agent Minehle was rude, condescending, and refused to escalate me to a supervisor. She insisted I “take her word” for a supposed policy that delivery only counts from when a truck is loaded. The Ballito Mall store staff deny this is a valid policy, and I was never provided with written confirmation despite asking. It has now been 4 weeks since payment, and I am still without my items, without a proper refund, and unable to furnish my rented office space — leaving me out of pocket and unable to begin work as planned. All I want now is my money back to my account including for the occasional chair so can go find the items from another service provider that can be honest and transparent about their service delivery.
This entire experience has been financially damaging, stressful, and has destroyed my trust in Mr Price Home.
The items I purchased were an occasional chair and a 2-seater couch.
Although neither was in stock in the store, the Ballito Mall staff kindly assisted me by placing the order online on my behalf, as both items were listed as available online.
Four days later, I was contacted and told that the 2-seater couch was not actually available, despite being shown as such online.
The occasional chair was promised to arrive within 7 days, but 4 weeks later I still have not received it.
When I tried to resolve this:
I was told I could not get a refund, only a voucher — despite paying in full using my debit card.
On Saturday, 19 September 2025, I phoned your call centre and spoke to an agent named Minehle. She was rude, dismissive, and refused to escalate me to a supervisor.
She told me I cannot get a refund until the occasional chair arrives, leaving me completely stuck.
When I asked if I could place a new order and pay the difference (given the urgency of my furniture needs), she rudely refused.
When I asked her to email me a copy of the policy she kept referring to, she refused, told me to “take her word for it,” and even said: “Which part don’t you understand?”
On 22 September 2025, weeks after payment, I was finally sent a voucher for the 2-seater couch instead of a proper refund — another delay tactic, as it forces me to “apply” for my own money rather than refunding it directly to my debit card.
A week ago, I also received a generic email stating the order was “on the road,” but since then there have been no updates and no official confirmation of whether my order has arrived or not.
💡 I want to acknowledge and thank the Ballito Mall staff, who acted with empathy and professionalism. They assisted me with the online order, followed up when I returned to complain, and were equally shocked at the misinformation and poor service from the online division.
It has now been 4 weeks since payment, and I am still without my furniture, without a proper refund, and without clear communication. This has caused me financial loss, stress, and unnecessary delays in setting up my office space.
My demands:
Immediate full refund directly back into my debit card account (not a voucher, not an “application” process).
Written confirmation of your actual delivery and refund policies.
A formal apology for the misinformation, lack of communication, and the unprofessional conduct of your call centre staff.
If this is not resolved urgently, I will escalate to HelloPeter and the Consumer Goods & Services Ombud (CGSO).
This entire experience has been financially damaging, stressful, and has completely eroded my trust in Mr Price Home.
The items I purchased were an occasional chair and a 2-seater couch.
Although neither was in stock in the store, the Ballito Mall staff kindly assisted me by placing the order online on my behalf, as both items were listed as available online.
Four days later, I was contacted and told that the 2-seater couch was not actually available, despite being shown as such online.
The occasional chair was promised to arrive within 7 days, but 4 weeks later I still have not received it.
When I tried to resolve this:
I was told I could not get a refund, only a voucher — despite paying in full using my debit card.
On Saturday, 19 September 2025, I phoned your call centre and spoke to an agent named Minehle. She was rude, dismissive, and refused to escalate me to a supervisor.
She told me I cannot get a refund until the occasional chair arrives, leaving me completely stuck.
When I asked if I could place a new order and pay the difference (given the urgency of my furniture needs), she rudely refused.
When I asked her to email me a copy of the policy she kept referring to, she refused, told me to “take her word for it,” and even said: “Which part don’t you understand?”
On 22 September 2025, weeks after payment, I was finally sent a voucher for the 2-seater couch instead of a proper refund — another delay tactic, as it forces me to “apply” for my own money rather than refunding it directly to my debit card.
A week ago, I also received a generic email stating the order was “on the road,” but since then there have been no updates and no official confirmation of whether my order has arrived or not.
💡 I want to acknowledge and thank the Ballito Mall staff, who acted with empathy and professionalism. They assisted me with the online order, followed up when I returned to complain, and were equally shocked at the misinformation and poor service from the online division.
It has now been 4 weeks since payment, and I am still without my furniture, without a proper refund, and without clear communication. This has caused me financial loss, stress, and unnecessary delays in setting up my office space.
My demands:
Immediate full refund directly back into my debit card account (not a voucher, not an “application” process).
Written confirmation of your actual delivery and refund policies.
A formal apology for the misinformation, lack of communication, and the unprofessional conduct of your call centre staff.
If this is not resolved urgently, I will escalate to HelloPeter and the Consumer Goods & Services Ombud (CGSO).
This entire experience has been financially damaging, stressful, and has completely eroded my trust in Mr Price Home.