1 reviews | Active since Feb 2017

23 Feb 2017, 02:11

Complaint about poor Mr price service I received.

<p>I went to shop at Mr Price store a few weeks ago. When I arrived at my place I discovered that one item was missing from my purchased goodsgoods. The cashier at Mr Price didn't pack my sunglasses and the security at the door also marked on my slip that all my items were there. I then yesterday went to the same Mr price store. The cashier then told me that yes they remember the sunglasses they didn't pack and if a brought the slip they would help me as those sunglasses were still at the counter. The other one came and told me that they already did stock taking and there was nothing they could do for me.This only means that the sunglasses will be bought twice. The cashier even joked about buying me new sunglasses as it's his fault and when I asked when he rep**** by saying he only gets paid once a year and he already used up his salary. I was very angry as I was now being turned into a joke.I didnt even get a sorry.I am very disappointed with their service.</p> <p> </p>

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Replies (2)
Mr Price
Mr Price's reply23 Feb 2017, 17:17
Official

Good Day

We do apologise for the disappointing shopping experience out in Phuthaditjhaba QwaQwa, your complaint will be investigated immediately and you will receive personal feedback from the Area Manager for the store.

This is not the manner in which we expect our associates to treat our customers and we assure you the matter will be given priority and the issue resolved to the best of our ability.

Please stand by for personal feedback

Warm Regards

Mr Price

's update28 Feb 2017, 02:12
Reviewer Update

Thank you so much. I am happy with how my issue was dealt with. The cashier apologised and the manager himself. I got my sunglasess the next day after writing my complain. Thank you once more. I am a happy Mr Price customer.