Complaint

Hi All, I hope this message finds you well. I am writing to express my disappointment regarding the poor customer service I experienced at Mr. Price Gateway last Saturday. I visited the store to purchase a few items I needed for an upcoming event. Unfortunately, the service I received was far from satisfactory. I made a payment using my card, but the transaction did not reflect in the store's system, even though it was deducted from my banking app. I was instructed not to take the items and was assured that the payment would be reversed within 3 minutes to 24 hours. However, I did not receive any follow-up communication from the store on Sunday. Consequently, I had to reach out on Monday to inquire about my money, which has left me feeling quite frustrated I still haven’t received my money form this store. I am truly disappointed with the level of customer service provided and hope to see improvements in the future. Thank you for your attention to this matter.