Complaint

I bought a phone on the 5th of October 2018 at MRP store in alexandra. On the 7th i discovered that the phone was faulty. It was closings apps prematurely , the camera freezes and the phone in general was slow. I then went to the store on the 10th to report the mater as the phone phone was still in the 7day cpa period. I was assisted by a consultant named Floyd who saw that the phone had a problem. He then said the phone might require a software update but they did not have WiFi in the store and the nearest vodacom store also did not have WiFi. He then said i should come back the next day as they would us a simcard they have in store to hotspot my device and then perform the update. I went back the next day waited for over 4hours in the store and the phone was slow to update I was assisted by another consultant called Thabang. I then told them i wanted a refund as it was clear the phone was faulty. He said they would not process the refund as the phone could possibly work. They called their area manager Ethien who refused to process the refund or do an exchange as the phone phone was stil within 7days . He still refused to speak to me after i explained to the consultant that i wanted to speak to him and explain my individual case. I even explained to Thabang that I've used android phones previously and not once has a camera froze or phone apps closed prematurely because it required an update. I then opted to leave the phone in store and laise withe head office to process my refund as the store was failing to assist. I even specified to Thabang that I don't want the phone anymore as It was clear that the phone had a manufacturer fault and they wanted me to keep it irregardless