Complain

I had a terrible and shocking experince at Mr Price Emoyeni Mall. I came to the store to shop few dresses and i also had an exchange to make on Saturday 31 Nov 2020. First there were only 2 service desk consultants and the queue was long, not even 1 consultant apologized to us for waiting so long to be attended to,everybody was complaining and they were very slow. So my turn came to be assisted and when i got there the lady did not greet me ,i had to greet her , she took my clothes and processed the transactions rudely so as she was busy talking to some people on the floor while assisting me. I kept quiet and remained calmed ,while she was busy processing the transaction some lady came ,wearing cashbulid uniform , i suspect they know each other ,this lady did not queue in fact she went straight to this cashier that was assisting me and they started having a conversation in front of me ,the lady came to purchased some clothes that the cashier kept for her . The cashier finished my transaction and after i tell her that i also have an exchange to make ( you can tell she was annoyed now because she wanted to help the lady in the cashbulid uniform) ,she went to collect it and realised its underwear (bra's) she then tells me we dont exchange bras and then throws the slip on the desk ,i asked her since when ? because i used to exchange bra's and where i bought the bra's they advised that i can change them (Mr price Nelspruit Promenade). She continued saying no we dont and she showed me on the slip the policy and mind you this lady was not even interested in talking to me anymore because now shes assisting the lady while theres other people that were queuing and im also there . i was so frustrated and left the bras there because theres nothing i can do with them,i just wanted an exchange and not money ,The price tag was there just that it was removed from the bras. I understand all companies have policies and procedures that must be adhered to but customer service is very important ,I think Mr Price should invest in training their people on "customer service" because that iss what brings money to the company, I dont ever want to shop at Emoyeni Mall MR Price because of the terrible experience i had !!! I dont even want the bras or my money ,they can keep them. and the Cashiers name is Nqobile i think because i asked one of the staff. Shocking terrible service !!!!!!