Complain

On the 25 of April I purchase a Samsung J4 core ,while I was setting up the phone I’ve discover that you cant install some application on it etc Instagram,share it, and the Selfie speck of the phone its very bad, so I went back to the store on the 30 of April to report the issue and to request to swap the device with Nokia because I no longer trust it and I do not need it because it does not save my purpose of which I have brought it for. Consultant at the store was Zack and he called HI’s Manager to inform him about the issue and the manager said its not HI’s product and issue was escalated to the Regional manager. Of which we did not agree. Firstly The was no any Mr price Terms and condition that I sign on purchase after retuning the device they wanted me to sign the pick up close document of which I disagree I ended up leaving the phone at the store, my request its that I swipe the phone with Nokia or I get my money back, I need the phone to use it that’s the reason I brought it.