COMMUNICATION SKILLS

THIS IS THE WORST FINANCING DEPARTMENT I HAVE EVER SEEN. THEY ARE SO WORRIED ABOUT CUSTOMERS BEING IN AREARS HOWEVER THEIR COMMUNICATION SKILLS ARE UP TO SH*T. INSTEAD OF PHONING US EVERYDAY ABOUT NONSENSE TO GET MONEY WHICH BTW EVERY CALL THEY MAKE THAT WE ANSWER THEY LOAD MORE MONEY ON OUR ACCOUNTS AND THEN ALSO EXPECTS US TO PAY IT BACK. THEY DON'T SEND YOU MONTHLY INVOICES BUT YOU ARE EXPECTED TO PAY YOUR ACCOUNT MEANING THEY EXPEXT YOU TO WALK INTO THE SHOP AND JUST HAND OUT ALL YOUR MONEY BECAUSE THEIR FINANCING DEPARTMENT IS SO OUT OF BOUNDS THEY DON'T SEND INVOICES UNLESS WE ASK FOR IT BY THE COUNTER (FINANCIAL CALL AGENTS WORDS NOT MINE) HOW CAN THEY EXPECT CUSTOMERS TO KEEP PAYING THEM AMD BUYING WITH THEM IF THEY TREAT US LIKES DOGS USING THE WORDS AND I QUOTE " THE CUSTOMER IS NOT ALWAYS RIGHT AS WE ARE IN THE 20TH CENTUARY". Now i don't know about you but i work with customers on a daily basis, i have to make calls to customers as well on a daily basis and if i even dare speak to a client that way i can be taken to court so who the hell gives these people the right to speak to us that way. THIS IS THE WORST HEAD OFFICE FINANCING DEPARTMENT EVER. The customer services at the shop in colonade is quit good though however their head offices client communication skills needs to improve and drastically.