SN
Simangele N

1 reviews | Active since Jul 2015

27 Mar 2018, 07:04

Collection procedure followed

I missed one month payment at Mr Price. .someone working in debtors, I assume, called me and couldn't get hold of me (I noted 3/4 missed calls from 031). . The same person left me an SMS (noting his name Sithembiso Dlamini) as well as an email, which I received. Over and above this he then called my other contacts (family), without giving enough time for me to call back! This is misuse and harassing to my contacts. I called him back, and he advised that he called my daughter as well ( I do not even have a daughter!! And wondering whom he called).

I do hope this is not the formal process all Mr Price debtors clerks/administrators/officers follow as it is misusing contacts.

Sithembiso Dlamini is the reasons I have now closed the account!!

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Replies (1)
Mr Price
Mr Price's reply04 Apr 2018, 15:27
Official

Good day

Thank you for making contact with us and bringing this to our attention. This response serves as confirmation that your query has been received. Please be assured that we have tasked our customer care team to investigate and provide feedback as soon as possible.

Kind Regards
Mr Price