Closing of account

In December I paid up and closed my Mr Price account (Boksburg Mr Price) The card was even cut up in front of me. In January I received a statement. I sent an email to *** and *** to query why I had received a statement and I didnt get any response. In February, again I received another statement. I phoned your offices yesterday and it seems like my account actually wasn't closed. I went through to cancellations and spoke to your pathetic consultant and was told by her that I need to follow up with Mr Price and see if they actually faxed the cancellation. Me??? The customer? When I have literally no business with you whatsoever anymore? She then said I should just keep my account open in case I need something. But tell me.... If I wanted it open, don't you think I would have kept it open in the first place?? But because your staff is too lazy and *********** to do their actual jobs, I now need to pay money for something I don't even want, hence the cancelation in the first place. So now, close the account. Send me a zero balance statement. Send me confirmation of the cancelation. A real one this time. Take my details of your database.