MvW
Madré van Wyk

1 reviews | Active since Jun 2017

06 Jun 2017, 10:01

CLOSING ACCOUNT CALL CENTRE AGENT

<p>I HAVE PAID MY ACCOUNT IN FULL ON 2017/02/15 AND CLOSED MY ACCOUNT AT THE BRANCH MPOPI MARTHA MO***ENG - ASSISTANT OF THE STORE AND MANDROW MEYER STORE MANAGER ASSISTED ME VERY FRIENDLY HELPFULL AND PLEASANT I WATCHED HOW THE FRIENDLY ASSISTANTS FAXED ALL THE DOCUMENT REQUIRED AND CONFIRMED RECEIPT THERE OFF TELEPHONICALLY. IN JUNE 2017 I RECEIVE A ACCOUNT OF R64 FOR OUTSTANDING INSURANCES ECT. I WENT TO THE BRANCH WHERE THE ASSISTANTS CALLED TO ENQUIRE WHAT IS GOING ON A CERTAIN ABONTILE WAS AT THE OTHER END OF THE LINE HE WAS SO RUDE AND SAID IT WAS THE EMPLOYEES AT THE BRANCHES FAULT ECT ECT</p>

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Replies (2)
Mr Price
Mr Price's reply06 Jun 2017, 14:26
Official

Good Day

Please accept our apologies for the above incident.

Your post will be sent off to the Regional Manager for Potchefstroom and you will receive personal feedback shortly.

Thank you for taking time to let us know about your experience, we will aim to resolve this matter ASAP

Many Thanks

Mr Price

MvW
Madré van Wyk's update06 Jun 2017, 14:31
Reviewer Update

THANK YOU