Charged twice - Refund Requested

Good day, I need assistance. I went shopping at Mr Price and I paid from the guys that have those mobile till points. I only noticed that I was charged twice for shoes I purchased. I've been trying to call them and it keep saying the number is busy since Saturday afternoon. I made a purchase 10.13 am on Saturday morning and the cashier is Mateo Richards. Your cameras will even confirm this because I didn't take a bag, I was carrying my things by hand. Also this guy the whole time he was assisting me, he was busy chatting with an employee called Thabiso.

What is worse is that I have left Cape Town and I will only be back in Cape Town in the new year.

This is unacceptable because if I hadn't checked my slip, I wouldn't have known about this. This time of the year is busy and we are always rushing and that doesn't mean your employees must take advantage of us.

On Saturday, I also sent a DM on your Instagram with my slip attached and I haven't received a response since then.

I have tried to call the store several times, even this morning. I called head office for assistance, and some agents dropped my call and others transferred me to the wrong store. The customer service in your call centre is horrible.