CHARGED FOR AN ORDER I HAVE NOT RECEIVED!!

Im disappointed with the online shopping experience at MR PRICE. 1. I HAVE PLACED AN ONLINE ORDER ON THE 11 DECEMBER THAT AMOUNTED TO R2 418,97.

2. I ONLY GOT AN EMAIL THAT IT HAS BEEN DELIVERED ON THE 8TH OF JANUARY 2021, STILL WHEN I CALL THE MR PRICE STORE IN KROONSTAD WHERE I ASKED THE ORDER TO BE DELIVERED, THEY DIDNT HAVE IT!!!!

3. I HAVE BEEN CALLING HEAD OFFICE AND SENDING EMAILS SINCE THEN AND NOT GETTING A RESPONSE

4.THIS ORDER INCLUDED A CELLPHONE WHICH "GOT SENT BACK TO THE WAREHOUSE" IM NOT SURE WHY BECAUSE EVEN WHEN THE ORDER GOT DELIVERED I WAS NEVER CALLED!!! I HAD TO BE THE ONE MAKING ENDLESS CALLS TO FOLLOWUP ON WHERETHE ORDER IS

5. LASTWEEK I CALLED IN AGAIN, LERATO & SIBUSISO TOLD ME THAT REGARDING THE CELLPHONE, I WILL HAVE TO RE-ORDER IT AND THAT IT WILL BE CREDITED BACK ON MY ACCOUNT! THIS MORNING IM GETTING A STATEMNT THAT IS INCLUSIVE OF CELLPHONE THAT I DID NOT RECEIVE!! THIS IS *******!!

A CELLPHONE THAT WAS SUPPOSED TO BE A GIFT!!!

I DEMAND THEY CREDIT BACK THAT ENTIRE ONLINE ORDER OF THE 11 DECEMBER 2020 BECAUSE I STILL HAVE NOT RECEIVED A SINGLE ITEM OF IT WITH ME!!!!!!