Charged for a simple exchange of the same product

<p>I went to Mr Price in Hypermarket Brackenfell yesterday the 14th of June 2017.</p> <p> </p> <p>I proceeded to make a simple exchange of a pair of jeans i had bought, for the exact same one as the zip was broken on the one being returned. The exchange goes smooth until i get informed that i will now have to pay EXTRA for the very same jeans. </p> <p> </p> <p>I couldnt understand this as it was a normal exchange and question the cashier as too what im being charged for if its only an exchange. She proceeds to inform me that as i bought the jeans as part of a promo that was now done, i had to pay the balance of the orginal price for the very same jeans im exchanging due to poor quailty.</p> <p> </p> <p>The manager over hears our conversation and then informs me that, thats how just it works. </p> <p> </p> <p>I was left rather puzzled as too how I can be charged for a simple exchange on a item that was of poor quality and taking the exact same item at a fee?</p> <p> </p> <p>I would really like Mr Price to then advise clients that poor qauilty itiems will be taken in but you will have to pay extra just to exchange it. </p> <p> </p> <p>This store would normally provide great service until last night. This experience has put me off from this store as the whole sitution was handled poor and has let me with a bitter taste in my mouth and feeling rather done in by Mr Price.</p> <p> </p> <p>**** POOR PERFORMANCE from both the staff memeber and store manager, who couldnt really explain why they charging me. DISSAPOINTED Mr Price.</p>