LB
Lerato B

1 reviews | Active since May 2012

04 Apr 2024, 10:06

Cellphone Nightmare

I purchased a cellphone for my son's birthday in November at Mr Price Alex Mall, little did I know that it was the beginning of my problems. The phone purchased is an Itel40 via Telkom network. A month later in December the phone went blank and was nothing was displaying on the screen although there was sound in the background, I took it in and I understood that it is December time and and most business will be closed. In January I went to the store to follow up and the phone was still not back from repairs, only towards the end of January I got a new phone as the employees were very helpful and their hands were tied which I understood. The new phone worked for 1 month and it was not charging anymore, I again took it back to the store and was told that it is going in for repairs, this time round I am not getting any updates I have to use my own petrol and keep on going to the store only to be told that they are still waiting for Telkom. It is almost 6 months and I have never had the joy to use the phone, I would like to have the cellphone amount credited back into my account I no longer want that phone anymore. Till this day I have not received any feedback and ofcourse I will need to go to the store and they will tell me the same story that they still waiting for Telkom, I regret buying that phone and I am no longer interested, please refund my money.

0
Replies (2)
Mr Price
Mr Price's reply05 Apr 2024, 11:50
Official
Good Day Lerato Banda

I trust you are well,  

Please accept our apologies for the  inconvenience you have incurred.

Your post will be sent off to the Area Manager for Alex Mall and you will receive personal feedback . 

Thank you for taking time to let us know about your experience, we will aim to resolve this matter ASAP 

Many Thanks

Mr Price 

LB
Lerato B's update07 Apr 2024, 11:21
Reviewer Update
I got my refund, thank you so much. The lady was so helpful ❤️