Cell Phone **** MRP

I entered into a contract for a mobile phone after being contacted by a phone marketing agent of Mr Price Mobile in August 2019.

The phone was delivered to my home address with a sym card with my husbands business number on.

My husband, however, could not use his MTN phone because his number was ported to Mr Price Mobile.

He struggled for 2 weeks to get his number back and operational.

When my husband had his number back to MTN, I had no number. That is where my frustration started.

The money was monthly deducted from my account but I could not get any satisfaction from Mr Price in Bethal. They even had me drive through to Mr Price in Secunda, but to no avail.

My husband went to Mr Price in Bethal on many occasions, trying to resolve the matter on my behalf, but still without any success.

On 27 January 2021 I wrote a letter to Mr Price Mobile, notifying them that I will stop all payments until Mr Price Mobile complies to their side of the contract by giving me a working phone AND sym card with the data and air time I paid for. I stopped the debit order at ABSA Bank.

I got many phone calls from rude telephone operators who threatened me if I do not pay my Mr Price Mobile account. They would not listen to me, all they insisted on was that I pay the bill.

I March 2021 my husband phone the Pr Price Customer service line and got hold of the name and e-mail address of the operator. He sent her a mail explaining the situation, requesting her to rectify the situation.

He never got a reply from her.

In April 2021 Mr Price Mobile deducted 4 months payment from my account. In June 2021 I paid the account in full, after having threats from Mr Price phone agents that they will black list me.

On 8 July 2021 I app**** for a loan at a commercial bank and was informed that I do not qualify for the loan due to a bad payment history. On further inquiry, it a came to light that it is because of the Mr Price Mobile fiasco.

Reference Number: MRP ***