Can’t even answer emails! Worst service EVER!!!

So disappointed in MRP, I created a click and COLLECT order. After selecting the store where i want to collect, it didn’t give a message to say the items are out of stock, or even mention that it will take 3 WEEKS!!!! I am so irritated as I bought items of over R1000!! Some of those items was supposed to be for my hubby’s birthday, and now I have NOTHING to give him. And do you think that they respond on emails? No!!! They ignore you!! Worst fricken service EVER!! I work in after service for reputable company, I know how service works and it is DEFINITELY NOT the way I’ve been treated.