CANNOT REACH ACCOUNTS DEPT

I PHONED TODAY (NOW 6 TIMES) TO SPEAK TO THE \EXISTING ACCOUNTS DEPT"REGARDING MY MILADYS AND MR PRICE HOME ACCOUNTS - FIRSTLY I WAS TRANSFERRED BUT WERE HOLDING ON FOR ABOUT 5 MINUTES AND NOBODY ANSWERS THE PHONE AT THIS DEPARTMENT. THEN AFTER INFORMIING THE SWITCHBOAR OPERATOR THAT THE PHONE JUST RINGS AT THE \""EXISTING ACCOUNTS DEPARTMENT\"" I WAS TRANSFERRED 3 TIMES TO THE \""NEW ACCOUNTS DEPARTMENT\"" WHICH THEN HAD TO TRANSFER ME TO THE \""EXISTING ACCOUNTS DEPT\"" AGAIN WHERE THE PHONE JUST KEEPS ON RINGING UNTILL DOOMS DAY - OR THE PHONE JUST GOES DEAD ON THEIR SIDE. THIS IS SUCH BAD SERVICE! WONDER WHAT THEY WILL DO IF I HANDLE MY ACCOUNT WITH THEM ACCORDINGLY?"""