Cannot get a new card

My card is lost and I needed a new one. On your system it has my married surname but all my id,drivers license still has my ****en surname I could not get assistance because they want my new ID.<br> I stood in one of your stores for over an hour because the call centre keeps on sending us from pillar to post.<br> I spoke to Lerato this morning that says no I will not be able to get a new card and that I need to change my surname back to my ****en surname. I emailed everything through . I am very dissapointed in the way I was treated. I dont think it should be an issue whether I have a new ID or not. My Id number still remained the same.<br> <br> <br> So please just change my surname to what is on my ID because I am not planning to apply for a new ID.<br> <br> <br>