1 reviews | Active since Jun 2010
Canceletion of financial services
On the 21st of January 2016 I called the MrPrice Customer Support at ***to complain that during December I went into the Mr Price shop in centurion and asked them to cancel the financial services as I have closed the account yet these charges are still being billed and it had not been done. <br> When speaking to Natasha Govender she informed me that I was suppose to send an email to [Email Removed] and request them to remove these services and also that this will take 30 days to cancel. I sent the email on the 21st of January 2016 at 11:43am and it was read.<br> Till date these services have not been cancelled and are being billed. It took a 5min call to get these services yet it is taking months to remove them. It seems that the MrPrice Group has no intentions of resolving this and is still billing me for services I do not want. <br> <br> The services include:<br> 360? ACCOUNT HOLDER OPTION R 41.00<br> CUSTOMER PROTECTION PLAN OPT 1 R 10.50<br> DONATION - THANK YOU R 5.00<br> LOST CARD PROTECTION R 5.00<br>
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by our Accounts Department who handles the matter personally with you.
We thank you for bringing the matter to our attention.
Many Thanks
Mr Price
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by our Accounts Department who handles the matter personally with you.
We thank you for bringing the matter to our attention.
Many Thanks
Mr Price
