Call centre and accounts

Good day

I want to settle a dispute between you and my fiance concerning her account. She has sent numerous emails and communicated directly with your call centre which I must add are very rude and like threatening people like my fiance. She got a call this morning that said she will be blacklisted if she does not make an absurd amount as where my fiance bianca Nel has explained numerous times that she is unemployed and can only give 200 to 300 pm which was excepted by a call centre agent she spoke to and we made the arranged payment agreed upon. So I do not think it is wise to threaten my fiance with blacklist if payments are being made as if she would be blacklisted I think that would be ******* as payments are being made. I would understand if you told my fiance there would be interest on arrear amounts but threatening her with blacklisting and then telling her that you guys don't care what her circumstances are like being unemployed or won't listen to what she has to say and then ending the call I would say that is probably the worst customer service ever. And then futher more threatening my fiance that if she does not make payment today futher steps will be taken.. We have been making payments of 200-300 pm as it is all we can afford at the moment which your consultants made notes of and agreed on that arrangement. So if she is blacklisted it would be an ******* blacklisting as payments are being made and above the min amount as stated by law. Please correct this asap. Thanks

That is the email I sent and need to say how pathetic their service really are and how Mr Price likes threatening customers with blacklisting even though payments are being made. Truly pathetic and rude consultants. Wow they are such a joke