BULL**** SERVICE

So on the 6th April i received a call saying that the truck was hijacked hence i havent received my order and that they are re-sending or re-submitting the order tho 2 items are out of stock and they will put a voucher for those items and i should receive it in a day or 2 (working days).!!! I waited for the call or email nothing....I then decided to call on the 11th April to find out what was happening i spoke to "Terrance" at the call centre who told me that my parcel\ order was at the store (Jabulani Mall) so i should go there and ask for Lebo. I went there on the 12th April, I asked for Lebo was told she's off and i was then assisted by Christina and Sandra (branch mananger) i got my parcel and 3 items where missing and there was no voucher inside the package!!!! i was so irritated and ****ed after waiting from the 23rd March til April and still i get no joy just bull**** again. Christinah call ed the online call centre they told her that the voucher will be sent to me the next day!! Told her i want it now and im not leaving till i have everything sorted cause this is the most ****py, appauling services i have ever received in my life after paying so much and i get ths service. I spent the whole 4hours in a store with my 3year old daughter for a voucher i paid for in cash on the 23rd March... Lucky from the call centre asked us to wait for 15min while he spoke to her team leader of which it took more than that he came back saying her team leader is trying to get the approval from the people who aprrove or process vouchers, and he said it might take long as the team leader just took her Lunch (how convenient we just escalated a query and the team leader couldnt careless and took her lunch) after 2hours Christina called again spoke to Lucky and still the voucher wasnt loaded or sent...i then spoke to Lucky told him i needit sorted as in yesterday cause i have ran out of my patience, gave back the phone to Christinah they spoke and Lucky asked for her Manager (Sandra) Sandra took over and Lucky was being rude to Sandra she then asked for Lucky's superior...then bang He gave Sandra the voucher number....after 4 ****en hours of torturer and abuse to me and my daughter. Im escalating this as i didnt get joy any with your customer services as MRP Group, i want a written apology letter for the pain, abuse and torturer we went through with my 3yr old spending 4hrs at your store, I also want reimbur*****t for the time i spent at the store on that day and had to go back again the following day to fetch 1 jackect that wasnt available at Jabulani. I NEED THIS TO BE ATTENDED ASAP AND WILL ALSO BE CALLING THE HEAD OFFICE ********** .