JZ
Janine Z
1 reviews | Active since Oct 2009
18 Apr 2016, 11:30
Boots broke after 1 wear
I purchased 2 pairs of ankle boots (one black, one brown) On Friday I wore the black ones for the first time, when i got home and unzipped them, the zip broke. Please can you make sure that a size 6 is available at the Blue Route mall store ASAP, so that I can return the broken ones and have them replaced. I tried to email Mr Price directly, but your home page doesnt allow so many characters to be typed. Thank you.
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Mr Price's replyOfficial
19 Apr 2016, 09:24Hello janinevz,
Please accept our sincerest apologies regarding the quality of the items you have received, We truly understand your frustration, we thank you for bringing this to our attention your complaint has been escalated to our Quality Auditors as this is one of our greatest concerns and our quality team is working on this as high priority to improve our quality as well as great value for money. Please could we ask you to please return the item to your closest store for an exchange or refund.
Once again we do apologise for the inconvenienced caused.
Thanks
Mr Price
Please accept our sincerest apologies regarding the quality of the items you have received, We truly understand your frustration, we thank you for bringing this to our attention your complaint has been escalated to our Quality Auditors as this is one of our greatest concerns and our quality team is working on this as high priority to improve our quality as well as great value for money. Please could we ask you to please return the item to your closest store for an exchange or refund.
Once again we do apologise for the inconvenienced caused.
Thanks
Mr Price
Mr Price's reply19 Apr 2016, 09:24
Official
Hello janinevz,
Please accept our sincerest apologies regarding the quality of the items you have received, We truly understand your frustration, we thank you for bringing this to our attention your complaint has been escalated to our Quality Auditors as this is one of our greatest concerns and our quality team is working on this as high priority to improve our quality as well as great value for money. Please could we ask you to please return the item to your closest store for an exchange or refund.
Once again we do apologise for the inconvenienced caused.
Thanks
Mr Price
Please accept our sincerest apologies regarding the quality of the items you have received, We truly understand your frustration, we thank you for bringing this to our attention your complaint has been escalated to our Quality Auditors as this is one of our greatest concerns and our quality team is working on this as high priority to improve our quality as well as great value for money. Please could we ask you to please return the item to your closest store for an exchange or refund.
Once again we do apologise for the inconvenienced caused.
Thanks
Mr Price