Blaming your Customers??

I am (was) a regular customer; on many occasions I have shopped at Mr Price Sport in Hillcrest, accompanied by my young children, and have never had any issue. However, two weeks ago I went in accompanied by my 7 year old and 5 year old. We were quickly approached by staff who asked my children to put their masks on. I immediately reprimanded my 7 year old, and asked him to keep his mask on properly. The staff member then tried to insist that my 5 year old have a mask too. I explained that by law she is not required to wear a mask. The staff member called the manager, who cited the reason as "customers are complaining" and tried to insist that we purchase a mask for her.

I have no issue insisting that my 5 year old wear a mask if it is legally mandated, or even store policy. I have an issue with vising your store many times one set of expectations, but on this day having your Manager try to insist we buy a mask, and blaming the other customers.

I wonder, had I complained about a shirt another customer was wearing - perhaps if it had offensive graphics - would she have tried to insist that they purchase a new shirt too?

There is also no clear signage regarding store policy of young children wearing masks outside your store.

The experience made my family feel very uncomfortable, and we will not be visiting your store again.