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LB
LUCINDA B

1 reviews | Active since May 2010

24 Nov 2017, 01:57

Black Friday Order Gone Wrong!!!!!

I've placed an order, paid the order electronically and my order is not showing on my online profile. I'm extremely upset as I've been on your sit this morning around 1:30am just to have such a painful issues pop up. My account has been debited but I've nothing to show for this. Very disappointed how this checkout was dealt with. And I'm not even sure how to resolve this.

I've taken screenshots of both my bank statement and the order that I was placing but no order number, nothing.

0
Replies (5)
Mr Price
Mr Price's reply26 Nov 2017, 12:02
Official

Good day

Thank you for making contact with us and bringing this to our attention. This response serves as confirmation that your query has been received. Please be assured that we have tasked our customer care team to investigate and provide feedback as soon as possible.

Kind Regards
Mr Price

LB
LUCINDA B's update28 Nov 2017, 15:45
Reviewer Update
Good day, It's been 5 days, and I'm still waiting to hear from your side, no feedback has been given, nothing - exactly like my Black Friday order, nothing. This is unacceptable, really bad bad customer / account service and this from a very well known and I thought trusted store.
Mr Price
Mr Price's reply01 Dec 2017, 09:49
Official

Good day

Thank you for making contact with us and bringing this to our attention. This response serves as confirmation that your query has been received. Please be assured that we have tasked our customer care team to investigate and provide feedback as soon as possible.

Kind Regards
Mr Price

LB
LUCINDA B's update11 Dec 2017, 13:31
Reviewer Update
I'm still waiting for my refund, I've been informed that it will reflect within my bank account within 5 to 7 working days and it's been more than 7 working days. I'm really disappointed in the service I've received with the Customer Care and more importantly my service of Mr Price Online Shopping, it's suppose to be swift and painless, yet it's only been a pain.
Mr Price
Mr Price's reply12 Dec 2017, 12:16
Official

Good day

Thank you for making contact with us and bringing this to our attention. This response serves as confirmation that your query has been received. Please be assured that we have tasked our customer care team to investigate and provide feedback as soon as possible.

Kind Regards
Mr Price