Bill dispute

I sent countless emails and i get response from Zanele Khanyile stating the query is resolved with no feedback. I believe you are a big company and should be consistent and loyal to your customers.

In case you not aware, customer service and customer experience is quiet important.

The below query is still not resolved. I have attached my September, October statement and my online purchase receipt (24/10/2022).

September I had a credit of R933.00, made an online purchase however it didnt go through due to an unknown reason, maybe you can answer that. So there was no purchase that means I still had a credit of R933.

24/10/2022 I made an online of of R269.99. Which means my new available credit is R663.01.

Yesterday dated R27/10/2022 I made a payment of R450. Which means my new credit should be R1113.01.

In my surprise my credit is R494.42. What happened to my R618.58?

The same outstanding amount is the same amount I questioned and you said my online purchase made on the 1/10/2022 didn't go through. Yes it didnt go through because I didnt receive it and you also confirmed it didnt go through. So why was my money deducted?