NM
Nkosikhona M

1 reviews | Active since Apr 2017

01 Apr 2017, 14:55

Became a laughing stock

<p>I was at Mr Price clothing yesterday (Friday 31.03.2017) with my colleague around 6:45pm to buy shoes with my mothers account card. The cashier was moody, grumpy so much for customer service.</p> <p>To my experience customer service is meant to be accampanied with a same not an angry face. The cashier dismissed us that we cant buy without the cardholder being present. The problem was not being told that we cant use the card, but her male colleague who turned us to a laughting stock of the store amongst his colleagues saying that'' i hit you with a boom that you would never know". He bluntatly turned me and my colleague the laughter of the day. We have never expirenced such bad, horrible customer service whilest trying to shop from the store. We have been shopping at Mr Price ever since i can remember. The guy was about 5.6' foot tall, light in complexion, big black afro that is not combed and a big nose. He works by the till points. Unfortunately i did not get his name because of the embarrasment i had experienced. I HAVE NEVER BEEN SO EMBARASSED BY A STAFF MEMBER. </p>

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Replies (1)
Mr Price
Mr Price's reply03 Apr 2017, 09:57
Official

Good Day

We do apologise for the disappointing shopping experience out in Galleria Mall, your complaint will be investigated immediately and you will receive personal feedback from the Area Manager for the store.

This is not the manner in which we expect our associates to treat our customers and we assure you the matter will be given priority and the issue resolved to the best of our ability.

Please stand by for personal feedback

Warm Regards

Mr Price