Be warned of Mr Price Accounts

I’ve lost my husband in Feb and have gone to Mr Price to make a claim for funeral policy which he paid for when he was alive . The glen branch and mall of the south branch told me their fax machines aren’t working and when I contact their claims office they told me it’s the shop that has to send them documents . I’m not sure what has to happen now . Later one of their consultants called me to send them a death certificate so that they can cancel the policy and that is after I send them a message on the chat . Then the consultant told me they won’t pay especially if the person was shot . I’m very disappointed with how these institutions can rob people and accept their monies and yet knowing that they will not pay people when they are dead .This is not right especially now that cost of living is so high.