Bad Sevice Mr Price

I'm not sure how, because they didn't bother taking any of my details - not even my name or cellphone number. They were going to check the system today and arrange to drop the purchase at my address, but I don't see how they are going to reach me with no contact details. Also, they said that the money will reverse. I've had reversals before and they all reflected as rejected immediately. This 'reversal' still doesn't reflect in my account.

I suppose I shouldn't hold my breath, judging by the standard response to all other complaints against tour company. I only see one standard response that you're investigating and will get back to the customer. When is the resolution coming? Mayne I should've walked out with the clothes and had them call the police. At least I'd have been able to open my banking app and shown them the successful payment.

This is the response I got via email. Sadly, they seem to refuse accountability for what transpired. Also still no reversal in my account. From this respinse its clear that Customer Service is non-existent.

Good day
This is Zanele store manager at MR Price in Wonderboom Junction, Firstly I would like to apologies for the bad experience u received yesterday when finalizing Ur purchase were by the was error that money went out on Ur account yet declined on our side I apologies for that bad experience and I would like to fully assist u getting all the answers from the bank to confirm that money was indeed received or not so they need the card number that was used yesterday so they can check on their side if u also u have not received reversal on Ur side and for safety securities I fully understand why u didn't leave Ur card details but if u can come instore I can assist u with u being present in the store while I communicate with the bank as that's the only way I can assist u so u can get Ur clothes that was meant to be bought yesterday, I did try to call u but it only rings so pls advice here on the mail on how I can get hold of u so I can assist with this issue yet again the store and the company apologies for the inconvenience cost.

ThanksRegardsZanele.

| MRP Wonderboom Junction


T: +***
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W: http://www.mrprice.com

This was my response to the email, to which I've had ni response or acknowledgement that it's been received ir even read.

Hi Zanele
As I mentioned yesterday, I do not live in that area.
I will come to your store over the weekend, armed with my bank statement so you can once again see that the money was debited.
Nothing has reversed as you said would happen.
Just so we're on the same page, I'm coming for the purchase or a cash refund over the weekend.
Thank you for responding, but we're still exactly where we were yesterday, so this doesn't help me.
Your tone still suggests that I'm in the wrong even though I have been wronged by.your company.
I will see you over the weekend