Bad service received when returning an item. Mr Price Tygervalley

When my husband tried to return an item at Mr Price Tygervalley. He had the cash sale slip and the tag was on the item the cashier, Jamie insisted that i need to be present with my card to verify the purchase. I find that very strange if its a straight forward return and i did not use a store card but my own personal card. When i questioned her if its a gift that is being returned she then only told me that they will issue a voucher which she did not explain to my husband. She was not in any way helpful and just reversed payment on my card which i hope that it will come through. Dont think i will go back to Mr Price Tygervalley.