Bad Service, Passing the buck, Lies

Yesterday i finally got a call back from someone at Mr Price Waterfront, explaining that after numerous telephone calls from my part, driving my petrol out to Kenilworth Centre that i will be refunded my R40,00 which i was overcharged on an item. Then he reckons that i could go to Adderley Street yesterday and still proceeded in asking what would be the best time to call me back. I said by 4h00 and he agreed. Needless to say it was another lie as he never called me back. This is outrageous, I deal with 1000's of clients as a marketing manager on a daily service and i would never treat any of my clients like this . Mr Price needs to send all their managers and staff for customer service training.